We hope that your experience with NIEAM is as effortless as possible, however, we do acknowledge that questions may arise.
IS YOUR WEBSITE SECURE?
We use state of the art Secure SSL connections with the latest 256-bit encryption technology for 100% safe and secure transactions.
WHERE CAN I GET UPDATES ON MY ORDER?
We will sen you an email to notify you when your order gave been shipped.
You can find your order status page by clicking the the tracking number from your order conformation email. If you didn't receive a conformation email please email here and we will provide you with it.
HOW LONG WILL IT TAKE FOR MY PACKAGE TO ARRIVE?
Standard shipping time is 2-7 business days from the date that your item is shipped out, not necessarily from the date that the order was placed. However, most orders arrive earlier than later. Depending on demand and your location, delivery time will vary.
WHAT IS MY TRACKING NUMBER?
You will receive an email once your order ships that contains your tracking information. Orders are fulfilled in 2 to 4 days.
AMENDMENTS AND CANCELLATIONS
If you need to makes changes to your order you will need to contact us within 24hrs of placing the order.
- We cannot cancel your order once it has already been shipped.
- You can view our full refund policy here.
MY CASE ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, sometimes items arrive damaged due to mail service mistreatment.
If this happens to you, please reach out with your order number, and a picture of the damaged item.
DOES IT PROVIDE PROTECTION?
NIEAM is specifically designed as a protective case, it provide some protection with a soft inner wrap and dense outer backing.
If we still haven't managed to answer your question please feel free to contact us and we'll get back to you within 24hrs